Customer Support

NJMCDirect is an online portal that allows users to pay their traffic tickets easily and efficiently. The platform is managed by the New Jersey Municipal Court, and it has become the go-to option for thousands of people in the state who need to pay their traffic fines.

However, like any online platform, it’s important to have access to reliable customer support in case you encounter any issues.

NJMCDirect Customer Support Contact Info

NJMCDirect offers several options for contacting their customer support team. Here are the main ways you can get in touch with them:

  1. Phone Support

NJMCDirect’s customer support team is available by phone at 973-284-4945. The line is open Monday through Friday from 8:00 am to 4:30 pm EST. If you need help with any aspect of the NJMCDirect platform, you can call this number to speak to a representative.

  1. Email Support

If you need customer support from NJMCDirect, you can also contact them via email. For general inquiries about licensing, registration, title, facilities, or vehicle inspections, you can email MVC’s general inquiry email at [email protected]. If you have complaints related to driving schools, you can email [email protected].

For inquiries about uninsured motorist suspensions, you can email [email protected]. If you have questions about ignition interlock suspensions or other types of suspensions, you can email [email protected]. Additionally, for help with NJMCDirect ticket payment, you can refer to their online guide at

  1. Live Chat Support

NJMCDirect also offers a live chat feature on its website. If you have a question or need assistance, you can click the “Chat with Us” button on the homepage to initiate a conversation with a support agent. This option is available 24/7, so you can get help at any time.

Other NJMCDirect Customer Support Information

In addition to the contact methods listed above, here are some other important pieces of information to keep in mind when seeking NJMCDirect customer support:

  • If you prefer to contact NJMCDirect by fax, their customer support fax number is 973-284-4914.
  • The NJMCDirect Customer Support office is located at NJMC Public Safety Building, 2ND Floor, 228 Chesnutt Street. Please note that the office hours are Monday-Friday from 8 A.M. to 4 P.M., which is not the same as the NJMCDirect portal working hours.

Common Issues Resolved by NJMCDirect Customer Service

NJMCDirect Customer Support can help users with a range of issues related to traffic and parking tickets. Some common issues include:

  • Technical issues with the NJMCDirect portal
  • Assistance with payment processing
  • Questions about traffic violations and fines
  • Assistance with resolving suspension issues
  • Assistance with general licensing, registration, and title issues
  • Assistance with vehicle inspection issues

Tips for Contacting NJMCDirect Customer Support

If you need to contact NJMCDirect customer support, here are some tips to help you get the best possible assistance:

  • Be clear and concise about the issue you’re experiencing
  • Provide any relevant information, such as your account number or ticket number
  • If you’re contacting them by email, make sure to include your contact information so they can get back to you
  • Be patient and polite, even if you’re frustrated or upset